Can I pay my assessments online?
Yes! Once you are logged in, select the “Make a Payment” button to be directed to the payment processing service.
What are the Governing Documents of an Association?
Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:
What are the Articles of Incorporation?
What are Declaration of Covenants, Conditions and Restrictions?
The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure.
The Declaration may contain:
What are Bylaws?
The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:
What are Rules & Regulations?
Rules and regulations are the operational and behavioral laws that apply directly to association residents and their guest. They state acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.
I have a question about my account or billing. How do I contact the management company?
Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select "Billing Question." You can select "General Question" if you need information about your association but not specifically about your owner account.
I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal?
Log into your owner portal by clicking on the Login link in the top right corner of this site. Click Submit a Request from the left menu and select "General Question" from the dropdown. Please provide the details of the accounts you would like to link, and let us know what your mailing address is, if it is not already the same on all accounts.
What is the difference between E-Checks Vs. ACH
By using our recurring e-Check payment method, you can set up a recurring payment on a monthly or quarterly basis. With recurring e-Checks, you control the date that your payment is made. Recurring e-Checks can be edited or deleted online at any time by the homeowner and there are no processing or setup fees! Please use a checking or savings account to ensure that your payment is processed successfully. It is very important to note that by using the recurring payment method, the assessment amount will not automatically update according to your Association's Assessment amounts. If your community changes the assessment amount, you will need to come back to your portal and update your recurring e-Check amount to reflect the new amount due for your Association. ACCU cannot do this for you.
ACH – Auto Draft
ACCU offers an automatic draft for your Association's assessments. We are only able to sign you up for an automatic draft with a valid saving or checking account. With ACH, your regularly scheduled Assessments will be automatically drafted on the 8th day of your Association's billing cycle. Please keep in mind that this authorization is for your regularly scheduled Assessments only. Any other fees associated with your account such as fees for key fobs, pool keys, fines, late fees, etc., you must authorize us in writing to firstname.lastname@example.org to authorize us to automatically draft those fees. If you have a change in bank accounts, you must change that right away with ACCU to make sure we have the correct bank information to automatically draft your Assessments. If the Assessments are changed by your Association, those will be changed automatically by ACCU and there is nothing further you need to do. This can be stopped at any time by the owner by submitting your request to stop your ACH to email@example.com.
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